995bet's Privacy Policy

1 Introduction and Scope of Application

995bet (referred to here as "we", "us", or "the platform") treats the privacy of its users as a top priority. This privacy policy explains what information we collect when you visit our website, create an account, or use any of our services, and how that information is managed.

This policy supplements the Terms and Conditions. Together, both documents define the relationship between 995bet and its members. By continuing to use our platform, you confirm that you have read and agreed to the terms of this privacy policy.

This policy applies only to 995bet's own website and mobile app. Third-party websites and services have their own privacy policies, for which 995bet is not responsible.

2 What Information We Collect

2.1 Registration and Identity Verification Data

When you open an account, we collect your full name, date of birth, mobile number, and email address. If identity verification is required, information from your national ID card or passport may also be collected. This data is essential for membership verification and the security of financial transactions.

2.2 Financial Transaction Data

During deposits and withdrawals, we record the transaction amount, date, and payment method details. Transactions at 995bet are carried out via bKash, Nagad, Rocket, and Upay. These payment providers have their own data protection policies, which apply on their respective platforms.

2.3 Usage and Activity Data

We store statistics on which games you play, how long your sessions last, and which bets you place. This information is used to improve your experience and to ensure responsible gaming.

2.4 Technical Data

Your device type, operating system, browser version, IP address, and cookie data may be collected automatically. These help with site security, troubleshooting, and improving service quality.

2.5 Communication Data

If you contact us via live chat or email, a record of that conversation is stored on our servers. This helps maintain the quality of future support and assists in resolving disputes.

3 Purpose of Data Use

995bet uses your information for the following purposes:

• To create, verify, and manage your account.
• To process deposit and withdrawal transactions and maintain transaction history.
• To send you relevant bonus and promotion information based on your preferences.
• To prevent fraud, money laundering, and other illegal activities.
• To identify and resolve technical issues on the platform.
• To conduct internal analysis for evaluating and improving our services.
• To ensure responsible gaming — including identifying excessive play patterns and applying warnings or limits where necessary.
• To meet legal obligations and respond to requests from authorities.

4 Data Sharing and Disclosure

995bet never sells your personal data to third parties for marketing or commercial purposes. However, sharing data may be necessary in certain situations:

4.1 Service Provider Partners

Limited data may be shared with trusted partners who handle payment processing, IT infrastructure, and customer service operations. These partners may only use the data for the specific tasks assigned to them, and for no other purpose.

4.2 Legal Obligations

We may be required to provide relevant data to the appropriate authorities in response to court orders, lawful requests from government agencies, or investigations related to anti-money laundering.

4.3 Business Restructuring

In the event of a merger, acquisition, or significant business change, members' data may be transferred to the new controlling entity. If this occurs, we will notify members in advance.

5 Data Retention and Duration

We retain your data for as long as your account remains active. Even after an account is closed, certain data may remain in our records for a defined period due to legal and regulatory requirements.

Financial transaction records are kept for an extended period, as they are important for audit and financial security purposes. Technical log files are generally kept for a short period and then deleted.

6 Data Security Measures

We have put in place industry-standard technical and administrative measures to protect your data. These include:

• Securing all web traffic through SSL encryption.
• Storing sensitive information in encrypted form in the database.
• Multi-layer verification for account access.
• Regular security audits and system monitoring.
• Restricting data access to authorised staff only.
• A rapid response plan for data breach situations.

However, no transmission of data over the internet is entirely risk-free. We make every effort to ensure the highest level of protection, but we cannot guarantee absolute security. Keeping your password and login details confidential is also your own responsibility.

7 Cookies and Tracking Technologies

995bet uses cookies and similar technologies to improve site functionality and personalise your browsing experience. Cookies are small text files stored in your browser.

7.1 Types of Cookies

We primarily use three types of cookies — essential cookies (required for the core functionality of the site), performance cookies (to understand how the site is being used), and preference cookies (to remember your language or theme settings).

7.2 Cookie Control

You can block or delete cookies from your browser settings. Please note, however, that disabling essential cookies may cause some features of the site to stop working properly.

8 Your Rights

You have the following rights regarding your personal data:

• Right to Know: You can find out what data we hold about you.
• Right to Correction: You can request that incorrect or outdated information be corrected.
• Right to Erasure: In certain circumstances you can request that your data be deleted, though it may not be possible to erase all data due to legal obligations.
• Right to Restrict Processing: In specific cases you can request that the use of your data be limited.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Object: You can object to your data being used for marketing purposes.

To exercise these rights, please contact us by email. We will respond as quickly as possible.

9 Protection of Minors' Data

995bet's services are intended solely for persons aged 21 and above. We do not knowingly collect personal data from any minor. Age verification is an important step in the registration process.

If it is confirmed that a minor's data has been collected by mistake, we will immediately delete that data and close the associated account.

If a parent or guardian believes their child is using this platform in any way, please contact us immediately. Our responsible gaming page contains detailed guidance on this matter.

10 International Data Transfers

Our servers and service providers may be located in various countries. As a result, your data may be transferred internationally. In such cases, we ensure that the applicable data protection standards are properly followed.

Our agreements with third-party service providers include data protection clauses, so that your data receives the same level of protection wherever it is held.

11 Changes to This Policy

995bet reserves the right to update this privacy policy from time to time. When changes are made, the updated date will be noted at the top of this page and registered members will be informed via email or a login notification.

For significant changes, we will communicate more clearly and will obtain fresh consent where necessary. Continued use of the platform after an updated policy is published will be treated as acceptance of the new terms.

For general questions, please visit our FAQ page, where you can find answers to common questions about privacy and security.